Skip to main content

Essex and Suffolk Water

As the cost of living and utility bills rise, we understand it's a difficult time for many. There are many ways we can help you, from payment plans, low income discounts to advice on saving water which can help lower your energy bills too. If you're struggling to pay your bills or falling into debt, please get in touch.

For more information about finacial help click here :financial support

Who can use this service?

Anyone who is struggling to pay their bills or falling into debt

How are services delivered?

Phone or email our friendly team : 

8am-6pm Monday - Friday

8am - 1pm Saturdays

support Water bills finance financial support mental health disability long term health mobility finances Emergency Support

Essex and Suffolk Water

affordabilityteam@nwl.co.uk

0345 782 0999

Northumbria House, Abbey Road, Pity Me,
Durham
DH1 5FJ

8am-6pm Monday - Friday
8am - 1pm Saturdays

Service can be delivered by phone, video or email




Service last updated 04/07/2024

©2025 Frontline, All rights reserved. Complies with International WCAG2.1AA accessibility standards. | The Code Guy